The steps to complete your new bike purchase

Purchase options

Purchase directly from the people who designed the products. Complete your purchase on our secure website, or contact us at info@panoramacycles.com or at 438-763-0076.

We also sell through a few key partners who can answer your questions. We strongly feel they are a key ingredient to sustain our sport’s culture and community. That’s why we love working with them!

Order/Payment

You’ve made your decision? Place your order with ease using our secure website. We accept the main credit cards.

We will confirm receipt of your order within 48 hours.

You can inquire about the order anytime, by phone or email.

Shipment

We know you want your order as soon as possible! We will ship your box once the order is confirmed, and be sure the product you ordered will be carefully wrapped to protect it during shipment. We only do business with trustworthy carriers. Standard shipping rates are used for orders within Canada and the United States. For international orders, please contact us.

Bike Assembly

We assemble our bikes one at a time, by hand, in our workshop in Granby, Qc. We like this way of doing things, since it gives us great quality control over the final product. This means that your bike has been adjusted correctly, and that only the installation of the front wheel and handlebars (removed for packaging) is necessary when you receive the bike. If you don’t feel comfortable with these steps, visit your local bike shop.

The Panorama Cycles Warranty

We are proud to offer products on which all the details have been reflected and validated.

The warranty offered on Panorama bicycles covers the owner for 5 years against any manufacturing defects. Return the bike after 10 days of testing if anything is not up to your expectations. Your satisfaction (and especially your fun outdoor) is at the top of our priorities. See the Terms of Sale for more information.

Head over here if you want to learn more about the values ​​and vision behind Panorama Cycles products.

F.A.Q

When will my order ship?

For items in inventory, the order processing time is 2-4 days after the order is received. An email will be sent to you upon receipt of order to confirm this delay.

What is the shipping cost?

We use flat rates for all of Canada and the United States. This rate will be displayed at the time of payment for your purchase.

For international purchases, please contact us prior to placing your order so that we can send you the best possible shipping rate. The prices varies quite a lot depending of the region. for complete bike, the cheapest way to ship the bike in parts (not assembled) in 2 boxes.

As an example, here are some ball-park rates for shipping to Europe (again please contact to validate the exact rate to the final destination):

Frameset: 200-350$CAD
Complete bike in parts: 450-700$CAD
Complete bike assembled: 700-950$CAD

How long will shipping take?

Delivery time for orders in Canada is 5-7 days, but can be up to 15 days in some cases (some remote areas).

For orders in the U.S., delivery times are generally 7-12 days.
For international orders, delivery times are generally 10-15 days.

Will I have to pay international customs duties and taxes?

USA customers: Panorama Cycles is responsible of paying for the custom duties. Only your local applicable taxes will be payable to the transporter upon delivery.

International customers: Shipments outside of Canada may be subject to import charges (Duties, Customs tariffs, and sales taxes) which are set by the destination country. Your carrier will collect your import charges upon delivery to you. We can help providing an estimated import cost for you.

What if I don't receive my shipment?

If your order does not seem to arrive within the typical time frame, please write to us at info@panoramacycles.com so that we can start the investigation with the carrier.

What if I need to return my order?

Please consult our return policy in our terms of sale.