For items in inventory, the order processing time is 3-5 days after the order is received. An email will be sent to you upon receipt of order to confirm this delay.

We use flat rates for Canada (except NT, YT and NU). This rate will be displayed at the time of payment for your purchase.

For international purchases, the calculated carrier rate will be displayed at checkout. We have negotiated the best possible contract with our carriers in order to offer you the most reasonable rate.

If your country is not listed at checkout, please contact us before placing your order so we can offer you the best possible shipping rate.

Delivery time for orders in Canada is 5-7 days, but can be up to 15 days in some cases (some remote areas).

For orders in the U.S., delivery times are generally 7-12 days.
For international orders, delivery times are generally 10-15 days.

For all orders shipped outside of Canada: you are responsible for paying any customs duties/tariffs and applicable local taxes. These fees will be collected by the carrier upon delivery.

If your order does not seem to arrive within the typical time frame, please write to us at info@panoramacycles.com so that we can start the investigation with the carrier.

Please consult our return policy in our terms of sale.

If you choose the in-store pickup option during checkout, your order will be sent to the selected Panorama Cycles retailer. The retailer must participate in our Click And Collect program in order to be part of the pickup locations.

Once the order has been shipped, an email with a tracking number will be sent to you and the retailer. Once the package arrives at the retailer, the bike will be prepared and the retailer will contact you directly to schedule pickup.