The steps to complete your new bike purchase
When will my order ship?
For items in inventory, the order processing time is 2-4 days after the order is received. An email will be sent to you upon receipt of order to confirm this delay.
What is the shipping cost?
We use flat rates for all of Canada and the United States. This rate will be displayed at the time of payment for your purchase. For international purchases, please contact us prior to placing your order so that we can send you the best possible shipping rate.
How long will shipping take?
Delivery time for orders in Canada is 5-7 days, but can be up to 15 days in some cases (some remote areas).
For orders in the U.S., delivery times are generally 7-12 days.
For international orders, delivery times are generally 10-15 days.
Will I have to pay International Customs Duties & Taxes?
Shipments outside of Canada may be subject to import charges (Duties, Customs tariffs, and sales taxes) which are set by the destination country. Your carrier will collect your import charges upon delivery to you. We can help providing an estimated import cost for you.
What if I don't receive my shipment?
If your order does not seem to arrive within the typical time frame, please write to us at firstname.lastname@example.org so that we can start the investigation with the carrier.
What if I need to return my order?
Why does my order processed through Klarna was declined?
The financing limit available with Klarna is $4000. If your purchase exceeds this amount and you wish to finance $4000, contact us for assistance.