The steps to complete your new bike purchase
For items in inventory, the order processing time is 2-4 days after the order is received. An email will be sent to you upon receipt of order to confirm this delay.
We use flat rates for all of Canada and the United States. This rate will be displayed at the time of payment for your purchase. For international purchases, please contact us prior to placing your order so that we can send you the best possible shipping rate.
Delivery time for orders in Canada is 5-7 days, but can be up to 15 days in some cases (some remote areas).
For orders in the U.S., delivery times are generally 7-12 days.
For international orders, delivery times are generally 10-15 days.
Shipments outside of Canada may be subject to import charges (Duties, Customs tariffs, and sales taxes) which are set by the destination country. Your carrier will collect your import charges upon delivery to you. We can help providing an estimated import cost for you.
If your order does not seem to arrive within the typical time frame, please write to us at firstname.lastname@example.org so that we can start the investigation with the carrier.